Privacy Policy

Pledge2Help ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our fundraising and campaign management services.

By using our Service, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Service.

2.1 Account Information

When you create an account or use our services, we collect:

• First and last name
• Email address
• Password (encrypted)
• Authentication provider (email, Google, Facebook)
• Email verification status
• Account creation date and last active timestamp

2.2 Campaign and Fundraising Data

When you create or participate in campaigns, we collect:

• Campaign details (name, description, goals, beneficiary information)
• Fundraising amounts and progress
• Pledge information and conditions
• Campaign images and media
• Team and member information
• Comments and engagement data

2.3 Profile and Organization Data

When you create profiles or join organizations, we collect:

• Profile information (name, type, description)
• Organization details and member lists
• Team member invitations and acceptances
• Profile images and branding materials

2.4 Newsletter and Communication Data

For newsletter and communication purposes, we collect:

• Newsletter subscription preferences
• Email communication history
• ConvertKit subscriber information (if enabled)
• Email verification and password reset tokens

2.5 Technical and Analytics Data

We automatically collect technical information about your device and usage:

• Device fingerprinting data (screen resolution, browser type, OS, etc.)
• IP address and general location information
• Browser and device capabilities
• Session duration and page visit data
• User agent and technical specifications
• Click tracking and interaction patterns

2.6 Authentication and Security Data

For security and authentication purposes, we collect:

• Login attempts and success/failure records
• Two-factor authentication codes
• Session tokens and management data
• Suspicious activity detection data
• Device and location information for security

We use the collected information for the following purposes:

• Service Provision: To provide and maintain our fundraising platform
• Account Management: To create and manage your user account and profiles
• Campaign Management: To facilitate campaign creation, pledging, and fundraising
• Communication: To send important updates, newsletters, and respond to inquiries
• Security: To protect against fraud, unauthorized access, and suspicious activity
• Analytics: To understand usage patterns and improve our service
• Personalization: To customize your experience and show relevant content
• Legal Compliance: To comply with applicable laws and regulations
• Newsletter Management: To manage newsletter subscriptions and communications
• Team Collaboration: To facilitate team and organization management

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• With Your Consent: When you explicitly authorize us to share your information
• Service Providers: With trusted third-party services that help us operate our platform (Postmark for emails, ConvertKit for newsletters, etc.)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Public Campaign Data: Campaign information, pledges, and public comments may be displayed publicly
• Team Members: Profile and organization information may be shared with team members

We ensure that any third-party service providers maintain appropriate security measures and use your information only for specified purposes.

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure password hashing using bcrypt
• Two-factor authentication for suspicious logins
• Session management and secure token handling
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure hosting and infrastructure
• Device fingerprinting for fraud prevention

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Data: Retained while your account is active and for a reasonable period after deletion
• Campaign Data: Retained for the duration of campaigns and for historical records
• Pledge Information: Retained for campaign tracking and fulfillment purposes
• Newsletter Data: Retained until you unsubscribe or request deletion
• Authentication Logs: Retained for up to 1 year for security purposes
• Device Fingerprints: Retained for up to 1 year for fraud prevention
• Session Data: Retained for the duration of active sessions
• Analytics Data: Retained for up to 2 years for business intelligence

You may request deletion of your personal information at any time, subject to legal and contractual obligations.

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent for data processing
• Newsletter Control: Subscribe or unsubscribe from newsletters
• Account Management: Update account settings and preferences

To exercise these rights, please contact us at support@pledge2help.com. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality and authentication
• Session Cookies: Manage user sessions and login states
• Analytics Cookies: Help us understand how you use our site
• Preference Cookies: Remember your settings and preferences
• Device Fingerprinting: Unique identifiers for visitor tracking and security
• Cloudflare Turnstile: Bot protection and human verification

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect site functionality.

Our Service integrates with third-party services. We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before providing any personal information.

Third-party services we use include:

• Authentication: Google OAuth, Facebook OAuth
• Email Services: Postmark for transactional emails
• Newsletter: ConvertKit for newsletter management
• Security: Cloudflare Turnstile for bot protection
• Analytics: Google Analytics for website analytics
• Hosting: Vercel for application hosting
• Database: MySQL database services

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions about this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry as soon as possible.